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Shipping & Returns

Defective Merchandise
Products that arrived defective or believe to be defective can be returned if they are in new and unused re-saleable condition.  No exceptions!  If you believe your product is defective, please contact us immediately via the contact us page, do not open the package.  If you changed your mind about your purchase and wish to return the products for a refund, please note there will be a 15% restocking fee and the original cost of shipping will not be refunded.  If our items are purchased through other online shops or your local hobby shop, refunds and returns will be handled by them as that is where the transaction occurred.  We will not handle the return and refund if the products are not purchased directly from us, it will be and should be handled by the business entity that sold the products to you.

Warranties on Products

Warranties on products will be handled on a case by case basis.  Please note that we use the highest grade aluminum possible for R/C industry in working with state of the art CNC machining factory with the latest equipment and technology.  Each product has been carefully designed and tested prior to being release to the public.  Common misconception is that aluminum option parts are indestructible.  If you use the product beyond “normal” running conditions and environment, you subject your vehicle to premature breakage and potentially endangering those around you.  We will not warranty any products that are put in “abusive” type of operation of your R/C vehicle.  That is not the condition in which our products were designed to be used in and we do not support this kind of destructive operation of R/C vehicles.

When in contacting our company in regards to possible warranty on your product, please provide as much detail as possible in regards to how the product have broken or failed.  Please also show respect in your email communications.  Emails that starts with degrading and disrespectful statements will be ignored with no response.  We believe in the golden rule of “treating others as how we like to be treated” and we ask the customers to do like wise.  Emails that start with very vague description of how a product failed or has broken will only delay our effectiveness to provide customer service to you.  Our customer service staff have many years of experience in the R/C industry and have tremendous amount of knowledge on R/C vehicles, so be honest and let us know exactly what happened.  Most of the time we either send out free replacement of products or allow customers to purchase at a large discount a replacement product for the one they’ve broken. 

All warranty request should be sent to:

customerservice”@”teamstrc.com

Returning merchandise should be shipped to:

STRC Trading Inc.
attn: RMA Department
385 S. Lemon Ave.
#E183
Walnut, CA 91789

Shipping and Handling
(We do not ship orders on Saturday, Sunday, or Holidays).  We currently have UPS Ground available as domestic shipping option.  Please note that all orders received will be shipped within 24-48 hours, excluding weekends and holidays.  USPS First Class Air mail and USPS EMS (Express Mail Service) are available for international shipping and customers in Alaska and Hawaii.  Please note UPS Ground delivery time can vary depending on your location in relation to our California location.  International shipping can also subject to delays by your countries’ custom agency.  Please note of extra delays for domestic and international shipping during peak holiday season shopping

 Weekends and holidays are not counted as days of shipping.

Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package) at:

customerservice”@”teamstrc.com.

Customers with damaged packages can file a claim directly with us.  Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.  We may also request a photo of the package to verify the condition in which it arrived.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us. Please contact us at: customerservice”@”teamstrc.com

Orders shipped within California are taxed at 8.75%.

We screen diligently for Credit Card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.